Our commitments
- We will answer telephone calls within 6 rings.
- We will acknowledge telephone messages within 2 working
days.
- We will answer letters and emails within 7 working days.
- We will provide a simple and effective complaints procedure,
designed to solve problems promptly, and to improve our
services.
Visitor comments
We welcome comments from visitors and users. Please tell us
if:
- You have particularly enjoyed your visit.
- You have suggestions for improving our services
or facilities.
- You feel that we have not come up to standard.
You can contact us in the following ways:
- Talking to staff at one of our Information Desks or speaking to
a member of staff on duty. We will do our best to deal with any
issues on the spot.
- Filling in a comments card or
writing in our visitors' books at the Information Desks.
- If you prefer, you can email or write to:
John Anthony Head of Visitor Operations National Museums Scotland Chambers Street Edinburgh EH1
1JF Email: visitorfeedback@nms.ac.uk
Other comments
If you have any comments or suggestions relating to other
aspects of our work, you can email or write to:
Julie Brown Head of Corporate Policy & Performance
National Museums Scotland Chambers Street Edinburgh EH1
1JF j.brown@nms.ac.uk
As noted above, visitor comments should be directed to John
Anthony.
Next steps
If you are not satisfied with the response you receive please
write to:
Bruce Minto Chairman of the Board of Trustees National Museums Scotland Chambers Street Edinburgh EH1
1JF