3. Public Services Information
3.1. Information about Services and
Users
3.1.2. Service Standards
Descriptions:
Sets out levels of service
that NMS will provide to users, and how to comment and complain
about services.
How available:
Service
Standards information available on web; Leaflet from FOI
Officer
When made available:
Updated annually
Free or Fee:
Free
3.1.3. Performance against Service Standards
Descriptions:
NMS is reviewing its standards of service for the public. When new
standards are in place, performance against them will be published
on the NMS website and in the Corporate Plan (1.2.2.)
How available:
See 1.2.2. (Corporate
Plan)
When made available:
Annually
Free or Fee:
Free
3.1.4. Visitor Numbers
Descriptions:
Corporate Plan includes visit numbers for last 3 financial years
and targets for current and next 3 financial years.
How available:
Visitor Numbers information available on
web; Previous years from FOI Officer
When made available:
Annually
Free or Fee:
Free
3.1.5. Visitor Surveys
Descriptions:
Summary of key findings from the most latest visitor surveys at NMS
museums, giving information on audience profile and visitor
reactions to exhibitions and services.
How available:
Paper copy from FOI Officer
When made available:
Annually
Free or Fee:
Free
3.2. Learning and Programmes
Details of learning strategy, learning programmes and events at
all NMS's museums and based in communities
3.2.1. Learning & Access Policy
Descriptions:
Sets out NMS's strategy for providing learning opportunities for
people of all ages, background and interests.
How available:
Learning & Access
Policy information available on PDF; Paper copy from FOI
Officer
When made available:
Annually
Free or Fee:
Free
3.2.2. Schools Programme
Descriptions:
Full details of all Schools programmes and events.
How available:
Schools Programme information available on
web; Brochures giving programme, guidance and booking details
from FOI Officer
When made available:
Published annually
Free or Fee:
Free