We apologise sincerely for the disappointment caused to our visitors as a result of this situation, which was outwith our control.
Visitors who feel they did not get value for money from the event, are asked to contact us in writing by 31 August, with the following information:
If you booked in advance of 22 July, please include your online order number (this is the 8 digit number in the subject line of your booking confirmation email) and email booking confirmation. Emails with this information can be sent to: firstname.lastname@example.org
If you purchased a ticket in person or at the event on the day, please send the paper ticket stub to:
National Museums Scotland
NB: Letters received after 5pm on 31 August will not be considered.
Please allow up to 14 days for a response.
22 Jul 2017
National Museum of Flight, East Fortune Airfield, EH39 5LF