Reopening FAQs

Learn more about what’s changed to help you plan your visit.

Frequently Asked Questions

We've put together answers to some common questions to help you plan your visit to the National Museum of Flight. If you have any questions which aren’t answered here, please email info@nms.ac.uk or call 0300 123 6789.

Health and safety

What health and safety measures are in place?

A range of new safety measures have been put in place in line with Scottish Government guidelines. This includes pre-booked timed entry, enhanced cleaning, sneeze screens, hand sanitising stations and one-way routes in certain areas of the museum where physical distancing is not possible.

 

Please do not visit the museum if you or anyone in your household has any symptoms of Coronavirus.

 

We want you to have a safe and enjoyable visit. During your visit, we ask you to:

 

  • Please keep your distance from others (2m).
  • Use the hand sanitiser provided.
  • Wash your hands often.
  • Follow the Concorde arrows for directions.
  • Please note card payments only.
  • Any questions? Our Visitor Experience team will be delighted to help.

Do I need to wear a face covering?

In line with Scottish Government guidelines, all visitors over the age of 5 must wear a face covering in our indoor spaces.

What if I’m not able to wear a face covering?

It is now mandatory that all visitors over the age of 5 wear a face covering whilst visiting our museums. However, there are exemptions for those, for example with a health condition, disability, physical or mental impairment, who are unable to do so. Not all exemptions are visible so please be understanding.

Will staff be wearing protective equipment?

Masks and face screens are available to all staff who wish to use them and who are unable to adhere to physical distancing measures because of the nature of their role.

Is there a reason I shouldn’t visit the museum?

Please do not visit the museum if you or anyone in your household has any symptoms of Coronavirus.

Timed ticketing

Why do I need to pre-book a timed entry ticket?

Timed entry has been introduced to ensure that we can manage numbers and maintain physical distancing. Please book a timed entry ticket online for every member of your group in advance of your visit. This includes National Museums Scotland Members.

 

Please be mindful of the restrictions in place for your local area and adhere to Scottish Government guidelines. To comply with these guidelines and to help us with NHS Scotland’s Test and Protect, we are currently unable to accommodate groups that are from more than one household, so please book up to six tickets for yourself and other members of your household only. Please also make sure you have booked a ticket for every member of your group, including children under five years of age.

How do I book?

Please book a timed entry ticket online for every member of your group in advance of your visit. Once you have booked, you will be sent an email confirmation and order number to bring with you when you visit.

 

National Museums Scotland Members receive priority booking two days before the general public and an allocation of Member tickets for all dates. Just enter your Membership number in the ‘promo code’ box when prompted in Eventbrite to access the allocation. Once you have booked, you will be sent an email confirmation and order number to bring with you when you visit. Please also bring your National Museums Scotland Membership card.

 

If you require access assistance with ticketing, please call 0300 123 6789 and a member of staff will be able to help you.

When will tickets be released?

We are releasing timed entry tickets in two-week blocks so that we can manage the number of bookings carefully. Learn more about timed entry tickets for the National Museum of Flight.

How many tickets can I book, and can I bring a group?

Please be mindful of the restrictions in place for your local area and adhere to Scottish Government guidelines. To comply with these guidelines and to help us with NHS Scotland’s Test and Protect, we are currently unable to accommodate groups that are from more than one household, so please book up to six tickets for yourself and other members of your household only. Please also make sure you have booked a ticket for every member of your group, including children under five years of age. 

 

All members of your party must arrive at the same time to be granted entry. We are unfortunately unable to accommodate school and large group visits at this time.

I am a Member. Do I still need to pre-book a timed entry ticket?

Yes, all visitors, including our Members, need to book a timed entry ticket online in advance of their visit. This will ensure that we can manage numbers and maintain physical distancing.

 

National Museums Scotland Members receive priority booking two days before the general public and an allocation of Member tickets for all dates. Just enter your Membership number in the 'promo code' box when prompted in Eventbrite to access the allocation. Once you have booked, you will be sent an email confirmation and order number to bring with you when you visit. Please also bring your National Museums Scotland Membership card.

I am a Member. The Member ticket allocation is sold out. Should I still pre-book a general ticket?

If the Member ticket allocation sells out, Members are able to book timed entry tickets from the remaining allocation. Instructions for how to do so can be found on our booking page.

I am a Corporate Member or Patron. How do I pre-book a free timed entry ticket?

Please book your timed entry ticket online before you attend. Enter your Corporate Member or Patron number in the 'promo code' box on the booking page to access the Member ticket allocation.

I am a carer. Do I need to pre-book a ticket?

All visitors, including carers, need to book a timed entry ticket online in advance of their visit.

I’ve changed my plans. Can I swap my ticket or get a refund?

National Museums Scotland have a non-refundable and non-transferable ticketing policy. Customers will only be provided with a refund if the event or activity has been cancelled by the museum, or museum closure has taken place due to circumstances outwith our control. If you have any questions about our refund policy please email info@nms.ac.uk or see our full Ticketing Terms & Conditions.

I haven’t received my confirmation email.

Please check your junk or spam folder. If you still cannot find your confirmation, please email info@nms.ac.uk with the details of your booking and we will resend your booking confirmation to you. You can also view and print your tickets from your Eventbrite account.

Are you reducing ticket prices in light of the reduced rate of VAT?

National Museums Scotland, like most organisations across the cultural sector, has been financially hit by Covid-19 and the subsequent lockdown.

 

We have been closed for five months and as a consequence have been unable to generate income through our commercial activities. We therefore need to absorb the VAT reduction to help offset our financial losses.

Arrival at the museum

When is the National Museum of Flight open?

The museum reopened on 5 August 2020. Our opening hours are 10:00–17:00 each day.

 

Please book a timed entry ticket online in advance of your visit. This includes National Museums Scotland Members.

What do I do when I arrive at the museum?

When you arrive at the museum you must present your pre-booked timed entry ticket (either printed or on a smartphone) or provide your order number. You will be checked in by our staff before you can start your visit. Please ensure you arrive at the museum within your arrival slot. If you arrive before or after your slot, we may not be able to grant you entry.

Will there be queues?

Advance timed entry ticketing will help reduce queueing to enter the museum. To help our staff provide an enjoyable experience for all visitors, please arrive within the arrival slot shown on your ticket.

How long can I stay at the museum?

You must arrive within the arrival slot shown on your ticket but are welcome to stay in the museum for as long as you like until closing time.

What's open?

Which parts of the museum will be open?

As we begin to welcome visitors back to the museum, the reopening of the site will be phased. Currently open are Hangar 4 (The Concorde Experience) and the Parachute Store, along with the Military Aviation and Civil Aviation Hangars.

 

We have developed a new visitor map to show which parts of the museum will be open and what new activities can be enjoyed during your visit, as well as a new family trail.

 

Some interactive displays will be temporarily closed for your safety, and the Concorde audio guide will also be temporarily unavailable.

Can I get on board any of the aircraft?

You can go on board Concorde, and more aircraft will be opened at each stage of the museum's phased reopening.

Are special events and activities going ahead?

There are no special events or activities during this period. However, there is a new family trail to help visitors explore the site.

We’re sorry to announce that Scotland’s National Airshow, due to take place in July 2021 at the National Museum of Flight in East Lothian, has been cancelled. To deliver next year's Airshow, planning and booking of display aircraft would have to start now and it’s too soon to know whether the current restrictions in response to the outbreak of Covid-19 will be fully lifted by next summer. 

Will the Assault Course be open?

Yes, the outdoor Assault Course is open with clear guidance on how the equipment should be used and with hand sanitiser nearby. We ask that children under 12 be supervised by one adult per household when using the Assault Course.

Toilets, facilities and access

Are the toilets open?

Toilets in The Concorde Experience are open, including accessible toilets and baby changing facilities. In line with Scottish Government guidelines and our commitment to ensure the safety of our visitors as much as possible, we have increased the frequency and expanded the cleaning regime in these facilities each day. Please refer to the onsite signage and speak to the team should you have any questions during your visit.

Can I borrow a wheelchair?

Wheelchairs are available for loan whilst visiting the museum and will be cleaned thoroughly between uses. Wheelchairs cannot be booked in advance, so please speak with our staff about availability on arrival.

Food and drink

Is the café open?

The Aviator Café is open, with indoor and outdoor seating areas. Please note we are accepting card payments only.

 

You are welcome to bring your own picnic to eat in our outdoor picnic area. Please dispose of your rubbish responsibly in the bins provided. Barbecues and gas stoves are not permitted.

Shop

Is the museum shop open?

The museum shop is open, accepting card payments only. Please note that, in line with Scottish Government guidelines, all visitors over the age of 5 must wear a face covering in our shop.

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