We’re reopening our museums
After nearly five months of closure, we have started to welcome visitors back to our museums with a phased reopening.
Learn more about what’s changed to help you plan your visit.
We've put together answers to some common questions to help you plan your visit to the National Museum of Flight. If you have any questions which aren’t answered here, please email firstname.lastname@example.org or call 0300 123 6789.
A range of new safety measures have been put in place in line with Scottish Government guidelines. This includes pre-booked timed entry, enhanced cleaning, sneeze screens, hand sanitising stations and one-way routes in certain areas of the museum where physical distancing is not possible.
Please do not visit the museum if you or anyone in your household has any symptoms of Coronavirus.
We want you to have a safe and enjoyable visit. During your visit, we ask you to:
Masks and face screens are available to all staff who wish to use them and who are unable to adhere to physical distancing measures because of the nature of their role.
Timed entry has been introduced to ensure that we can manage numbers and maintain physical distancing. Please book a timed entry ticket online in advance of your visit. This includes National Museums Scotland Members.
Please note that the National Museum of Flight is free to enter from 5–16 August 2020. Hangar 4 (The Concorde Experience) and the Parachute Store will be open initially along with the historic airfield for you to enjoy. Hangar 2 and 3 will open from 17 August 2020.
Priority booking for National Museums Scotland Members opened at 10:00 on 29 July 2020 for two days.
General release tickets are available now.
All visitors must book a timed entry ticket online. Once you have booked, you will be sent an email confirmation and order number to bring with you when you visit. If you are unable to book online, please call 0300 247 6789.
National Museums Scotland Members receive priority booking two days before the general public and an allocation of Member tickets for all dates. Just enter your Membership number in the ‘promo code’ box when prompted in Eventbrite to access the allocation. Once you have booked, you will be sent an email confirmation and order number to bring with you when you visit. Please also bring your National Museums Scotland Membership card.
Small groups of up to six people can visit the museum by booking timed entry tickets in advance. All members of the party must arrive at the same time to be granted entry. Please only book tickets for yourself and your household, to help us comply with NHS Scotland’s Test and Protect. We are unfortunately unable to accommodate school and large group visits at this time.
Yes, all visitors, including our Members, need to book a timed entry ticket online in advance of their visit. This will ensure that we can manage numbers and maintain physical distancing.
National Museums Scotland Members receive priority booking two days before the general public and an allocation of Member tickets for all dates. Just enter your Membership number in the 'promo code' box when prompted in Eventbrite to access the allocation. Once you have booked, you will be sent an email confirmation and order number to bring with you when you visit. Please also bring your National Museums Scotland Membership card.
National Museums Scotland have a non-refundable and non-transferable ticketing policy. Customers will only be provided with a refund if the event or activity has been cancelled by the museum, or museum closure has taken place due to circumstances outwith our control. If you have any questions about our refund policy please email email@example.com or see our full Ticketing Terms & Conditions.
Please check your junk or spam folder. If you still cannot find your confirmation, please email firstname.lastname@example.org with the details of your booking and we will resend your booking confirmation to you. You can also view and print your tickets from your Eventbrite account.
National Museums Scotland, like most organisations across the cultural sector, has been financially hit by Covid-19 and the subsequent lockdown.
We have been closed for five months and as a consequence have been unable to generate income through our commercial activities. We therefore need to absorb the VAT reduction to help offset our financial losses.
When you arrive at the museum you must present your pre-booked timed entry ticket (either printed or on a smartphone) or provide your order number. You will be checked in by our staff before you can start your visit. Please ensure you arrive at the museum within your arrival slot. If you arrive before or after your slot, we may not be able to grant you entry.
Advance timed entry ticketing will help reduce queueing to enter the museum. To help our staff provide an enjoyable experience for all visitors, please arrive within the arrival slot shown on your ticket.
You must arrive within the arrival slot shown on your ticket but are welcome to stay in the museum for as long as you like until closing time.
As we begin to welcome visitors back to the museum, the reopening of the site will be phased, with parts of the museum including Hangar 4 (The Concorde Experience) and the Parachute Store opening first. The Military Aviation and Civil Aviation Hangars will reopen from 17 August 2020.
Some interactive displays will be temporarily closed for your safety, and the Concorde audio guide will also be temporarily unavailable.
Yes, the outdoor Assault Course is open with clear guidance on how the equipment should be used and with hand sanitiser nearby. We ask that children under 12 be supervised by one adult per household when using the Assault Course.
Toilets in The Concorde Experience are open, including accessible toilets and baby changing facilities. In line with Scottish Government guidelines and our commitment to ensure the safety of our visitors as much as possible, we have increased the frequency and expanded the cleaning regime in these facilities each day. Please refer to the onsite signage and speak to the team should you have any questions during your visit.
Wheelchairs are available for loan whilst visiting the museum and will be cleaned thoroughly between uses. Wheelchairs cannot be booked in advance, so please speak with our staff about availability on arrival.
The Aviator Café is open, with indoor and outdoor seating areas. Please note we are accepting card payments only.
You are welcome to bring your own picnic to eat in our outdoor picnic area. Please dispose of your rubbish responsibly in the bins provided. Barbecues and gas stoves are not permitted.
The museum shop is open, accepting card payments only. Please note that in line with Scottish Government guidelines, face coverings must be worn in our shops.