Accessibility
We want everyone who comes to our museums to have a safe and enjoyable visit.
On this page you will find information on accessibility and facilities at the National Museum of Flight.
Our full access guide can be found on the AccessAble website. You can also find access information on Euan's Guide.
Contact us
If you require any further accessibility information, please contact us:
- Phone: 0300 123 6789
- Email: info@nms.ac.uk
Deaf BSL (British Sign Language) users can make contact by using the free ContactSCOTLAND-BSL service.
Getting to the museum
Museum entrance
When you arrive at the museum you must present your pre-booked timed entry ticket (either printed or on a smartphone) or provide your order number at the entrance barrier.
Free entry for carers
Visitors with disabilities pay a concession for admission, with a carer accompanying for free.
Parking
There is ample car parking at no charge at the museum. Accessible parking spaces are available throughout the site.
There may be a change of accessible parking locations and a parking fee at certain special events held at the National Museum of Flight.
Accessibility around the museum
Getting around the airfield
The National Museum of Flight is a historic airfield and covers a large area.
Visitors with mobility difficulties may wish to drive between the different hangars and buildings. Accessible parking spaces are available throughout the site. Please be aware that there is a 10mph speed limit on site.
Information desk
Our information desk can be found in the Museum Shop next to the Concorde Experience. Our visitor experience staff can answer any questions you may have on arrival.
Hearing induction loops
There are induction loops throughout the museum. They can be found at the:
• Ticket booth as you enter the site
• Information desk at the Museum Shop
• Concorde audio guide desk.
Wheelchair access
Airfield
The site is wheelchair accessible and the hangars have ramped access.
Boarding aircraft
Due to the historic nature of our collection, Concorde, Comet, Boeing 707, and BAC 1-11 can only be boarded by using stairs.
Puzzle room
The puzzle room is accessible by ramp.
Borrow a wheelchair
Wheelchairs can be borrowed free of charge, but cannot be booked in advance. Please ask a member of staff at the information desk for availability on arrival.
Cloakroom and storage
There are a limited number of storage lockers in the Museum Shop. Tokens for the lockers can be picked up from staff at the information desk.
Accessible toilets and changing facilities
There are accessible toilets and baby changing facilities around the site. They are available in the:
- Museum Shop
- Concorde Experience
- Fantastic Flight
There are no Changing Places toilet on site.
Check the museum map or ask a member of staff for the nearest toilets.
Lifts
There is a lift up to the viewing platform in the Military Aviation hangar.
Information on lift dimensions is available on the AccessAble website.
Seating
Seating is available in most museum buildings. The parachute store does not have any seating options.
There are no seating options or rest areas between buildings. However, there are picnic tables across the site.
Breastfeeding
You are welcome to breastfeed anywhere in the museum. There is plenty of indoor and outdoor seating available.
Visiting with dogs
Assistance dogs are welcome in the museum buildings and on the outdoor site. They must be on a lead.
Non-assistance dogs are welcome outdoors, but must be on a lead. They are not allowed in the museum buildings or hangar spaces.
Please note: there is limited external shade on site and cars may become too hot on very warm days.
Read the Scottish Outdoor Access Code for dog walking.
Accessibility resources
Visual story
The Museum has developed a visual story with pictures and information about what to expect when you visit.
Sensory backpacks
Sensory backpacks are available to borrow from the information desk at the Museum Shop. These contain lots of sensory aids, including:
- Sunglasses
- Ear defenders
- Sunflower lanyard
- Fidget toy
- Paper towels
You can check the full list of contents online before your visit.
Please return the bag to the Museum Shop at the end of your visit.
Tours and events
Relaxed Mornings
We hold monthly Relaxed Morning events for anyone who would appreciate a calmer visit to the museum. Find out more information on our Relaxed Morning event page.