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Visiting FAQs

Frequently Asked Questions

We've put together answers to some common questions to help you plan your visit to the National Museum of Flight. If you have any questions which aren’t answered here, please email info@nms.ac.uk or call 0300 123 6789.

Health and safety

What health and safety measures are in place?

A range of new safety measures have been put in place in line with Scottish Government guidelines. This includes pre-booked timed entry, enhanced cleaning, sneeze screens and hand sanitising stations.

Please do not visit the museum if you or anyone in your household has any symptoms of Coronavirus.

We want you to have a safe and enjoyable visit. During your visit, we ask you to:

  • Please keep your distance from others.
  • Use the hand sanitiser provided.
  • Wash your hands often.
  • Please note card payments only.
  • Any questions? Our Visitor Experience team will be delighted to help.

Do I need to wear a face covering?

The legal requirement to wear face coverings in our museums has lifted. However, we still strongly recommend that all visitors over the age of 12 wear them in our indoor spaces to help protect themselves and our staff.

Will staff be wearing protective equipment?

Masks and face screens are available to all staff who wish to use them and who are unable to adhere to physical distancing measures because of the nature of their role.

Is there a reason I shouldn’t visit the museum?

Please do not visit the museum if you or anyone in your household has any symptoms of Coronavirus.

Timed ticketing

Why do I need to book a timed entry ticket?

We recommend booking your tickets in advance for the National Museum of Flight.

Advanced booking gives you a faster entry to the site and allows us to manage the flow of visitors through the doors each day.

You can also visit the museum without pre-booking and pay on entry (card payments only), subject to capacity.

How do I book?

Please book a timed entry ticket online for every member of your group in advance of your visit. Once you have booked, you will be sent an email confirmation and order number to bring with you when you visit.

National Museums Scotland Members can book free tickets online by selecting the Member ticket type. Please remember to bring your National Museums Scotland Membership card with you when you visit.

If you require access assistance with ticketing, please call 0300 123 6789 and a member of staff will be able to help you.

How far in advance can I book?

We are releasing timed entry tickets in monthly blocks so that we can manage the number of bookings carefully. 

Tickets are now available for visits up until 31 August 2022

How many tickets can I book, and can I bring a group?

You are able to book up to 10 tickets in one transaction. Please also make sure you have booked a ticket for every member of your group, including children under five years of age.

All members of your party must arrive at the same time to be granted entry.

I am a Member. How do I book a free timed entry ticket?

We recommend, all visitors, including our Members, pre-book a timed entry ticket online in advance of their visit. This will ensure that we can manage numbers and maintain physical distancing.

Advanced booking gives you a faster entry to the site and allows us to manage the flow of visitors through our doors each day.

National Museums Scotland Members can book free tickets online by selecting the Member ticket type. Please remember to bring your National Museums Scotland Membership card with you when you visit.

I am a Corporate Member or Patron. How do I book a free timed entry ticket?

We recommend, all visitors, including our Corporate Members and Patrons, pre-book a timed entry ticket online in advance of their visit. This will ensure that we can manage numbers and maintain physical distancing.

Advanced booking gives you a faster entry to the site and allows us to manage the flow of visitors through our doors each day.

Corporate Members and Patrons can book free tickets online by selecting the Member ticket type. Please remember to bring your Corporate Membership or Patron card with you when you visit.

I am a carer. Do I need to pre-book a ticket?

We recommend, all visitors, including carers, pre-book a timed entry ticket online in advance of their visit. This will ensure that we can manage numbers and maintain physical distancing.

Advanced booking gives you a faster entry to the site and allows us to manage the flow of visitors through our doors each day.

Carers can book a free ticket (to accompany another visitor) online by selecting the Carer ticket type.

I’ve changed my plans. Can I swap my ticket or get a refund?

National Museums Scotland have a non-refundable and non-transferable ticketing policy. Customers will only be provided with a refund if the event or activity has been cancelled by the museum, or museum closure has taken place due to circumstances outwith our control.

If you have any questions about our refund policy please email info@nms.ac.uk or see our full Ticketing Terms & Conditions.

I haven’t received my confirmation email.

Please check your junk or spam folder. If you still cannot find your confirmation, please email info@nms.ac.uk with the details of your booking and we will resend your booking confirmation to you. You can also view and print your tickets from your Eventbrite account.

Arrival at the museum

When is the National Museum of Flight open?

Our opening hours are as follows:

April–October: open daily, 10:00–17:00
November–March: weekends only, 10:00–16:00

Please book a timed entry ticket online in advance of your visit. This includes National Museums Scotland Members.

What do I do when I arrive at the museum?

When you arrive at the museum you must present your pre-booked timed entry ticket (either printed or on a smartphone) or provide your order number. You will be checked in by our staff before you can start your visit. Please ensure you arrive at the museum within your arrival slot. If you arrive before or after your slot, we may not be able to grant you entry.

If you have not pre-booked your tickets, you can purchase tickets on arrival at the museum. You will be checked in by our staff before you can start your visit.

Will there be queues?

Advance timed entry ticketing will help reduce queueing to enter the museum. To help our staff provide an enjoyable experience for all visitors, please arrive within the arrival slot shown on your ticket.

Please be aware that there may be a queue to board Concorde.

How long can I stay at the museum?

You must arrive within the arrival slot shown on your ticket but are welcome to stay in the museum for as long as you like until closing time.

What's open?

Which parts of the museum will be open?

Museum buildings are open as normal, this includes Hangar 4 (The Concorde Experience) and the Parachute Store, the Military Aviation and Civil Aviation Hangars, Fantastic Flight and Fortunes of War. 

Our outdoor passenger aircraft are open for boarding at various times throughout the day and finishes at 15:15 daily. Please see details in the shop or ask a member of the team. 

We have developed a new visitor map to show which parts of the museum will be open and what new activities can be enjoyed during your visit, as well as a new family trail.

A Concorde audio guide is now available.

Can I get on board any of the aircraft?

You can go on board Concorde and Boeing 707. The outdoor passenger aircraft (Comet 4c and BAC 1-11) are open for boarding at various times throughout the day and boarding finishes at 15:15 daily. Please see details in the shop or ask a member of the team. 

Are special events and activities going ahead?

Special events are now taking place and you can keep up to date with What's On here and there is a new family trail to help visitors explore the site.

Will the Assault Course be open?

Yes, the outdoor Assault Course is open with clear guidance on how the equipment should be used and with hand sanitiser nearby. We ask that children under 12 be supervised by one adult per household when using the Assault Course.

Toilets, facilities and access

Are the toilets open?

Toilets in The Concorde Experience and Fantastic Flight are open, including accessible toilets and baby changing facilities. In line with Scottish Government guidelines and our commitment to ensure the safety of our visitors as much as possible, we have increased the frequency and expanded the cleaning regime in these facilities each day. Please refer to the onsite signage and speak to the team should you have any questions during your visit.

Can I borrow a wheelchair?

Wheelchairs are available for loan whilst visiting the museum and will be cleaned thoroughly between uses. Wheelchairs cannot be booked in advance, so please speak with our staff about availability on arrival.

Visiting with dogs

Assistance dogs are welcome in museum buildings and on the outdoor site.

Non-assistance dogs are welcome and allowed outdoors on the site as long as they are kept on a lead at all times. Please note, dogs are not allowed inside the hangar spaces.

Read the outdoor access code for dog walking.

Food and drink

Is the café open?

The Aviator Café is open, with indoor and outdoor seating areas. The café takes card and cash, with card being the preferred method of payment.

You are welcome to bring your own picnic to eat in our outdoor picnic area. Please dispose of your rubbish responsibly in the bins provided. Barbecues and gas stoves are not permitted.

Shop

Is the museum shop open?

The museum shop is open and card payments are the preferred method of payment. 

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