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We've put together answers to some common questions to help you plan your visit to the National Museum of Flight. If you have any questions which aren’t answered here, please email info@nms.ac.uk or call 0300 123 6789.
We recommend booking your tickets in advance for the National Museum of Flight.
Advanced booking gives you a faster entry to the site and allows us to manage the flow of visitors through the doors each day.
You can also visit the museum without pre-booking and pay on entry, subject to capacity.
Please book a timed entry ticket online for every member of your group in advance of your visit. Once you have booked, you will be sent an email confirmation and order number to bring with you when you visit.
National Museums Scotland Members can book free tickets online by selecting the Member ticket type. Please remember to bring your National Museums Scotland Membership card with you when you visit.
If you require access assistance with ticketing, please call 0300 123 6789 and a member of staff will be able to help you.
We are releasing timed entry tickets in monthly blocks so that we can manage the number of bookings carefully.
You are able to book up to 10 tickets in one transaction. Please also make sure you have booked a ticket for every member of your group, including children under five years of age.
All members of your party must arrive at the same time to be granted entry.
We recommend, all visitors, including our Members, pre-book a timed entry ticket online in advance of their visit. You may visit without an advanced booking but we cannot guarantee entry if the site is full.
Advanced booking also gives you a faster entry to the site and allows us to manage the flow of visitors through our doors each day.
National Museums Scotland Members can book free tickets online by selecting the Member ticket type. Please remember to bring your National Museums Scotland Membership card with you when you visit.
If you do not see the option for a Member ticket type despite being logged in then please contact Membership@nms.ac.uk.
We recommend, all visitors, including our Corporate Members and Patrons, pre-book a timed entry ticket online in advance of their visit. This will ensure that we can manage numbers and maintain physical distancing.
Advanced booking gives you a faster entry to the site and allows us to manage the flow of visitors through our doors each day.
Corporate Members and Patrons can book free tickets online by selecting the Member ticket type. Please remember to bring your Corporate Membership or Patron card with you when you visit.
We recommend, all visitors, including carers, pre-book a timed entry ticket online in advance of their visit. This will ensure that we can manage numbers and maintain physical distancing.
Advanced booking gives you a faster entry to the site and allows us to manage the flow of visitors through our doors each day.
Carers can book a free ticket (to accompany another visitor) online by selecting the Carer ticket type.
National Museums Scotland have a non-refundable and non-transferable ticketing policy. Customers will only be provided with a refund if the event or activity has been cancelled by the museum, or museum closure has taken place due to circumstances outwith our control.
If you have any questions about our refund policy please email info@nms.ac.uk or see our full Ticketing Terms & Conditions.
Please check your junk or spam folder. If you still cannot find your confirmation, please email info@nms.ac.uk with the details of your booking and we will resend your booking confirmation to you. You can also view and print your tickets from your Eventbrite account.
Our opening hours are as follows:
April–October: open daily, 10:00–17:00
November–March: weekends only, 10:00–16:00
Please book a timed entry ticket online in advance of your visit. This includes National Museums Scotland Members.
When you arrive at the museum you must present your pre-booked timed entry ticket (either printed or on a smartphone) or provide your order number. You will be checked in by our staff before you can start your visit. Please ensure you arrive at the museum within your arrival slot. If you arrive before or after your slot, we may not be able to grant you entry.
If you have not pre-booked your tickets, you can purchase tickets on arrival at the museum. You will be checked in by our staff before you can start your visit.
Advance timed entry ticketing will help reduce queueing to enter the museum. To help our staff provide an enjoyable experience for all visitors, please arrive within the arrival slot shown on your ticket.
Please be aware that there may be a queue to board Concorde.
You must arrive within the arrival slot shown on your ticket but are welcome to stay in the museum for as long as you like until closing time.
Museum buildings are open as normal, this includes Hangar 4 (The Concorde Experience) and the Parachute Store, the Military Aviation and Civil Aviation Hangars, Fantastic Flight and Fortunes of War.
Our outdoor passenger aircraft are open for boarding at various times throughout the day and finishes at 15:15 daily. Please see details in the shop or ask a member of the team.
We have developed a visitor map to show which parts of the museum will be open and what new activities can be enjoyed during your visit, as well as a family trails.
A Concorde audio guide is now available.
You can go on board Concorde and Boeing 707. The outdoor passenger aircraft (Comet 4c and BAC 1-11) are open for boarding at various times throughout the day and boarding finishes at 15:15 daily. Please see details in the shop or ask a member of the team.
Special events are now taking place and you can keep up to date with What's On here and there are family trails to help visitors explore the site.
Yes, the outdoor Assault Course is open with clear guidance on how the equipment should be used and with hand sanitiser nearby. We ask that children under 12 be supervised by one adult per household when using the Assault Course.
Toilets in The Concorde Experience and Fantastic Flight are open, including accessible toilets and baby changing facilities. Please refer to the onsite signage and speak to the team should you have any questions during your visit.
Wheelchairs are available for loan. Wheelchairs cannot be booked in advance, so please speak with our staff about availability on arrival.
Assistance dogs are welcome in museum buildings and on the outdoor site.
Non-assistance dogs are welcome and allowed outdoors on the site as long as they are kept on a lead at all times. Please note, dogs are not allowed inside the hangar spaces.
The Aviator Café is open, with indoor and outdoor seating areas. The café takes card and cash, with card being the preferred method of payment.
Browse the menu ahead of your visit.
You are welcome to bring your own picnic to eat in our outdoor picnic area. Please dispose of your rubbish responsibly in the bins provided. Barbecues and gas stoves are not permitted.
The museum shop is open and card payments are the preferred method of payment.