There are information desks in the Entrance Hall on Level 0 and as you enter via the Tower Entrance on Level 1. Here you can access museum maps, wheelchair loans, and sensory backpacks. 

Our Visitor Experience staff will be on hand to answer any questions you may have upon arrival. 

Induction loops

There are induction loops throughout the museum. They can be found at: 

• Information desks at the Main Entrance and Tower Entrance
• The Auditorium
• The Dunfermline Room lecture theatre

Hearing helpers

If you are here for a workshop, staff leading them are happy to wear microphones provided.

We also have a set of hearing helpers which staff can use during a session.

Wheelchairs are available for loan at no charge whilst visiting the museum. They cannot be booked in advance. Please ask about availability at one of the information desks on arrival. 

Self-service lockers are located in the Entrance Hall on Level 0. The lockers come in three sizes which accommodate coats and small bags right up to small flight cases. 

The dimensions (height x width x depth) of the lockers are: 

• Small: 35 x 30 x 43cm
• Medium: 44 x 33 x 41cm
• Large: 58 x 44 x 66cm.

You will need a smart phone and mobile payment or credit card to access the lockers. If you’d rather pay cash just visit our shop to purchase a voucher. Charges for all day storage start from £3 and all profits made go towards the work of National Museums Scotland.

There is buggy storage available in the museum. It is located on Level 1 of the Scotland Galleries, behind the Kingdom of the Scots gallery.

There are toilets and baby changing facilities on all levels of the museum. Accessible toilets are available on all floors. There is a Changing Places (U) toilet in the Entrance Hall on Level 0. 

Please check the museum map for the nearest toilets. 

Lifts are available to all floors. You can check the museum map or ask a member of staff for the nearest lifts. 

Information on lift dimensions is available on the AccessAble website.  

There is seating throughout the museum, and portable stools that you can borrow on every level. 

Please ask a member of the Visitor Experience team for the nearest seats. 

You are welcome to breastfeed anywhere in the museum. There is seating on every level. Please ask our staff to show you the nearest seating or quiet space if you would prefer more privacy. 

Assistance dogs are welcome in the museum. 

There are a number of exhibits that feature noises. Particular things to note include:

• The Millennium Clock – this goes off on the hour (from 11am) and includes music, lights and moving parts.
• The Ritchie clock in the Grand Gallery will make a sound every 15 minutes but it’s not too loud.
• The hand dryers in the toilets are quite loud so please be aware if you are using these facilities.
• The Performance and Lives gallery has musical instruments which can be played.
• There are a number of audio-visual displays (videos) within the museum – the sensory map will highlight any galleries that are noisy or more likely to be busy.
• In general, the Scottish galleries and the Art and Design galleries are calmer spaces.

If at any time you or someone you are visiting with finds the visit overwhelming, a member of staff can direct you to quieter areas in the museum. The sensory map also identifies the quieter spaces.