Learn more about what’s changed to help you plan your visit.
We've put together answers to some common questions to help you plan your visit to the National Museum of Scotland. If you have any questions which aren’t answered here, please email firstname.lastname@example.org or call 0300 123 6789.
A range of new safety measures have been put in place in line with Scottish Government guidelines. This includes the requirement for all staff and visitors aged 12 and over to wear face coverings, enhanced cleaning, sneeze screens and hand sanitising stations.
We want you to have a safe and enjoyable visit. During your visit, we ask you to:
Please do not visit the museum if you or anyone in your household has any symptoms of Coronavirus.
It is now mandatory that all visitors over the age of 12 wear a face covering whilst visiting our museums. However, there are exemptions for those, for example with a health condition, disability, physical or mental impairment, who are unable to do so. Not all exemptions are visible so please be understanding.
Masks and face screens are available to all staff who wish to use them and who are unable to adhere to social distancing measures because of the nature of their role.
The museum is open 10:00–17:00 each day.
The main museum entrances are located on Chambers Street. The Tower entrance is an accessible entrance for groups with visitors who have additional mobility requirements or buggies.
The reopening of galleries will be phased. Level 0 (Entrance Hall level) and parts of Level 1 (Grand Gallery level), Level 3 and Level 5 are now open.
A new visitor map shows which galleries and facilities are open, and new trails have been developed for use in the museum. These include a Family Puzzle trail, a Staff Top Picks trail and an audio-led Reset trail to help you find moments of calm and mindfulness.
Three exhibitions are currently being staged at the National Museum of Scotland. These are all free to enter.
Spaces with a high number of interactive displays and high-touch areas, such as the Imagine, Explore and Adventure Planet galleries, are temporarily closed for your safety. While Explore is closed we have moved Dolly the sheep to a new location in the Animal World gallery (Level 1). Look out for her under the Tyrannosaurus rex skeleton.
Our toilets are open, including accessible toilets, a Changing Places (U) toilet and baby changing facilities. In line with Scottish Government guidelines and our commitment to ensure the safety of our visitors as much as possible, we have increased the frequency and expanded the cleaning regime in these facilities each day. Please speak to the team should you have any questions during your visit.
The cloakroom is temporarily closed, so please do not bring any items to the museum that you are unable to carry with you.
The Tower entrance is an accessible entrance for visitors who have additional mobility requirements or buggies.
Lifts are in operation.
Wheelchairs are available for loan whilst visiting the museum and are cleaned thoroughly between uses. Wheelchairs cannot be booked in advance, so please speak with our staff about availability on arrival.
The Balcony Café (Level 3) is open daily from 10:00–17:00 for tea, coffee, home baking, snacks and freshly prepared soup, sandwiches, salads and children's lunch boxes. Card payment is the preferred method of payment. Last orders are at 16:30.
The Museum Brasserie is temporarily closed, as is the lunch space.