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Job vacancies at National Museums Scotland Enterprises Ltd

Work with our Publishing, Retail and Hospitality & Events teams within National Museums Scotland Enterprises Ltd.

National Museums Scotland Enterprises Limited is a wholly owned subsidiary of National Museums Scotland. It was established in 2002 to facilitate the commercial activities of National Museums Scotland. It provides support by gifting its potential profit to National Museums Scotland at the end of each financial year.

The company has departments in Publishing, Retail, and Hospitality & Events, as well as responsibility for the National Museums Scotland Picture Library and related activities of image licensing, copyright and product development.

Find out more about National Museums Scotland Enterprises Ltd

Retail Assistants – Part Time

Location: Edinburgh
Contract: Temporary part-time, 4 to 5 days a week which will include a combination of mornings, afternoons and weekends on a variable rota
Pay rate: £19,121 gross per annum pro-rata (equivalent to £9.90 per hour)
Closing date: 31 December

National Museums Scotland is one of the leading museum groups in Europe, with one of the largest and most diverse collections in the world. Millions of local and international visitors enjoy our museums each year, and our shops, operated by National Museums Scotland Enterprises Ltd, play a very important role in the visitor experience and sustainability of the Museums.

We are seeking bright, enthusiastic people with a strong work ethic to be part of our Retail team and contribute to the generation of vital income to support the Museum.

Retail Assistants need to be passionate about working with the public and will be part of a team so require the ability to collaborate and communicate effectively with others. The retail operation is spread across multiple retail outlets, so an energetic, flexible and pro-active approach is necessary. The Museums are open seven days a week and the positions are based in Edinburgh.

Skills and Experience


  • Able to communicate clearly and confidently with the public
  • Experience of working in a busy Retail or Customer Service environment
  • Excellent numeracy and experience of cash handling and till systems
  • Team player with proven experience of working well with others
  • Ability to maintain composure in challenging situations
  • Proactive approach in raising the quality of service to all customers and visitors
  • Ability to work under instruction whilst using own initiative when working across multiple locations (including the National War Museum within Edinburgh Castle)
  • Available to work flexibly around variable shift patterns, the Museum operates 7 days a week
  • Consistently presents a professional, smart image, positive body language and enthusiastic attitude
  • Adaptable to the varied aspects of the role – customer service, stockroom, merchandising etc.


  • Previous experience of working in Retail within a museum or visitor attraction

To apply

If you are interested in joining the team, please send a CV with covering letter explaining how you meet the criteria of the person specification (below) and indicating your preferences on the number of hours and days per week you would consider. By email or post to:

NMSE Recruitment Team
National Museum of Scotland Enterprises Ltd
Chambers Street

At NMSE we value diversity and are committed to creating inclusive culture where everyone is able to be themselves to reach their full potential. We actively encourage applications from people of all backgrounds and cultures and believe that a diverse workforce will help us deliver the best possible results for our Museum. Should you need any adjustments to the recruitments process at either application or interview please contact us.

Our approach to data protection

The personal information we collect from you is used solely for the purpose(s) of recruitment and selection processing, in accordance with the Data Protection Act 2018. 

The data will not be shared with any third party, and will be held securely in accordance with current data protection legislation. For more information or to understand your data protection rights, please read our Applicants & Candidates Privacy Notice.

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